Accountmanager DACH (Swiss focus)

Accountmanager DACH

Swiss focus
Level: Medior

Would you like to work for a fast growing scale-up? Would you like to contribute to the success of our German speaking online marketplaces? Are you excited to take on the challenge to seek new sales opportunities to expand the market with a focus on Switzerland? Are you eager to provide a great customer experience with your excellent Swiss-German communication skills? Do you want to work for a company that provides opportunities for personal development and having a culture of collaboration, fun and performance? Then you will love to become an Accountmanager Sales & Customer Success here at Skydreams!

Job description

As a Medior Accountmanager at Skydreams you are responsible for the success of our Swiss-German speaking online marketplaces. You will grow the Swiss (DACH) market by finding new business opportunities and grow our market share. In addition, you will advise moving companies & home improvement professionals on getting the most out of our products.

You will be part of an exceptional team of 15 accountmanagers with different nationalities, supporting our clients and customers around the world from our great office in Utrecht.

As an Accountmanager DACH (Swiss focus) your key responsibilities are:

Business Development
You will develop and execute a market growth strategy focussed on our Homedeal and Move24 brands to enhance your market. Your growth mindset gives you the ability to think strategically in order to identify new business opportunities and customer needs. As an Accountmanager, your enthusiastic attitude and commercial mindset are essential in order to approach prospective clients and share business ideas developed from previous feedback from clients.

Account Management
You will get the unique opportunity to manage your own client accounts and are encouraged to use your initiative and problem-solving skills to be of best service when answering questions by telephone or e-mail. To add great value to Skydreams’ customer journey, you will nurture and onboard potential clients from a free trial to client status. Furthermore, you will keep an eye on industry trends in order to optimize the client experience.

Customer Success
In addition to communicating and building long-term relationships with clients by providing trustworthy feedback and after-sales support, you are asked to maintain and update customer information in our in-house CRM system named ‘The Manager’.

Working at Skydreams

Working at Skydreams means that you are part of a great international team of 50 A+ players who love what they do and are eager to move the business forward. Our culture is built on our five guiding principles: Build your legacy, Finish fast, Work together, Be Humble and Have a growth mindset. As a result, we work with the best people within a culture of trust, collaboration, happiness, personal development, taking initiative and having fun.

Skydreams, a privately-owned e-commerce company based in Utrecht, creates branded, industry-specific online marketplaces in the home improvement and the moving industry, to connect consumers with local companies. We are successfully active in 17 markets worldwide. Our mission is to reshape traditional offline commerce into prosperous online opportunities.

Skydreams online lead generation network has currently two brands. Homedeal is our online marketplace for all home improvement projects. The Homedeal mission is “changing the way consumers find a tradesman”. Moving24 is our online marketplace for all national and international moving projects to support the mission “helping people move home, everywhere”.

We

Ask you to

Be responsible for your own client portfolio

Identify growth opportunities within your client accounts

Build and maintain strong working relationships with our clients

Ensure excellent customer service delivery and client retention

Handle negotiations with a commercial mindset

Add value to your client accounts by developing ideas and following through

Achieve a win-win situation for the client and the business

Promote and communicate our products and services by telephone and email

Collaborate with the Performance and B2B Marketing, Product and Finance teams to deliver best solutions to your clients

Follow up on outstanding payments

Be aware and adhere to company policies and guidelines

Give you

The opportunity to work your sales & customer success skills with your own clients within an inspiring, international team

Ongoing training and support to grow as a sales & customer success professional

360° feedback to support you in your personal development

the chance to share your ideas for developing and improving processes, services and products

The opportunity to learn from and work with inspiring, smart and fun people in a great office environment, where new and innovative ideas are encouraged

The set-up to provide quality communication about our products and services

“Good things come from working at Skydreams. Here you can achieve your personal goals in a positive work atmosphere.”

Your

Fundamentals

Bachelor or Master degree in Business or related education

Excellent Swiss-German and English verbal and written communication skills

Proven 2+ years related work experience in the field of account management, client services or telesales

Living in The Netherlands

Very comfortable on the phone while ensuring telephone etiquette

Capable of working in a structured and coherent manner

Possess a commercial mindset, engage with your work and have ambition

Persistent, proactive and have a positive attitude

Team player with planning and organisational skills and attention to accuracy

Able to collaborate at a professional level in a fast growing business

Fun person who is eager to build his/her legacy

Perks

A salary in line with the market

A competitive quarterly sales commission plan

Great additional benefits like a great pension scheme and a NS business card

Company outings and monthly drinks

Monthly massages

Fresh fruits & salads

Tasty coffee

Fridge stocked with various refreshments

Last but not least … great colleagues!

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Apply for this position

If you have the attributes we’re looking for, we can’t wait to learn all about you.

Talk with our recruiter

Niamh Deutz Ebeling
People & Culture Officer

+31 (0)30 7900 296
[email protected]

Have any questions? We're happy to help you.

Send us an email

+31 (0)30 7900 296